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Support/FAQs
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Category:
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Email [View all in this category]
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Question:
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Why is it that I can receive email on my forsythcable.com account, but I cannot send emails?
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Answer:
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The outgoing mail server must have authentication before emails can be sent out. To accomplish this, open your Outlook Express Mail. On the toolbar at the top of the page, click on the option that says "tools." From the drop down, click on "accounts." Highlight the "forsythcable.com mail" by clicking on it, and then click on "properties" which is located in the box on your right. A row of file tabs will appear, and you will need to click on the "servers" tab. In the last option for outgoing mail server, a box appears with the statement "My server requires authentication." Make sure there is a check mark in the box, if not click on the box and a check mark will appear. Click "Apply" and then "OK." To activate this change, exit completely out of Outlook Express. When you re-enter Outlook, the changes will become effective.
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